DataCenter Tier 2 Service Desk Analyst

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.
The company serves as a valued partner to essential government agencies and supports every branch of the U.
S.
armed forces.
Each day, our employees do the can't be done by solving the most daunting challenges facing our customers.
Visit peraton.
com to learn how we're keeping people around the world safe and secure.
Responsibilities Enterprise Data Center Service Desk Tier 2 Analyst We are seeking a Technical Assistance Center (TAC) Analyst to • Support US Marine Corps (USMC) enterprise-level data center operations • Enable management, monitoring, incident response and management for USMC application hosting environment for world-wide customers What you will do .
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As a TAC (Tier 2 Service Desk) Analyst you will be responsible for ensuring operations and security of critical infrastructure supporting worldwide USMC operations.
The TAC Analyst is responsible for managing, monitoring, responding to incidents, and supporting the hybrid cloud data-center infrastructure and hosted application administrators for the USMC enterprise application hosting environment Responsibilities include: • NIGHT SHIFT position, 4 days per week, 10 hour shift (Sun-Wed) • Execution of hybrid cloud data center TAC processes, functions, activities and tasks.
• Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions.
• Serves as the initial triage and resolution point for all shift-based activities and performs: resolution, escalation or recall actions and activities as directed by SOP or Service Desk Shift Lead.
• Responds to events and executes triage, troubleshooting, remediation, restoral of service for enterprise data-center systems (on-prem and cloud) including Windows/Linux Servers, CISCO and VMWare NSX networking equipment, SQL/Oracle databases, VMWare Virtualization systems (ESXi, vSphere, vCenter, vROPS/Aria, NSX-T, etc), NetBackup, NetApp & Unity storage, and facilities equipment/systems.
• Assists in preparing for and executing shift transition with oncoming and off going Shift Lead, ensuring an comprehensive and orderly transfer of knowledge, schedule, equipment, tasks and activities across shift roles.
• Executes Service Desk Battle Rhythm activities and assigned activities: Data Center Equipment Checks, COP Monitoring, Platform Patch Preparation/Execution, Database and Platform Backup Initiation, Preventative Maintenance on Data Center equipment, services and applications, Customer/Stakeholder Notification, etc.
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• Supports Enterprise Information System-EIS Tier I requirements including EIS (Share-Point/Share-Point On-line) account management, troubleshooting, and script/report requirements.
Qualifications Basic Qualifications: • BS 2-4 Years, or MS 0-2, will consider HS 6-8.
• IAT II Certification.
• Dod SECRET Clearance.
• Candidate must be of a mid-level and have experience in Enterprise/Data Center Service Desk Operations, BMC Remedy Service Management Suite (or similar Enterprise-level ITSM tool).
• Knowledge and experience with Microsoft Windows Server, Microsoft SharePoint, RHEL, LAN/WAN networking, Proxy/Reverse Proxy, VMWare virtualization environments, VMWare Operations Management Suite, Log Management tools, NetBackup, Microsoft SQL, Oracle, VSphere, Active Directory/Directory Services, HP Server Automation (or similar Enterprise Platform patching tool), and ACAS.
• Specific expertise in ITSM, Incident Management, Event Management, Knowledge Management, Problem Management, Customer Service and Data Center technologies.
• ITIL Foundations certification or training.
Preferred Qualifications: • Cloud (AWS/Azure) certification or technology-specific certification Benefits : At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily.
We are fully committed to the growth of our employees.
From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Target Salary Range $66,000 - $106,000.
This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran.
Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily.
We're fully committed to the growth of our employees.
From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
•Paid Time-Off and Holidays •Retirement •Life & Disability Insurance •Career Development •Tuition Assistance and Student Loan Financing •Paid Parental Leave •Additional Benefits •Medical, Dental, & Vision Care