Guest Relations Associate

Status: Full-Time, 40 hours per week Schedule: Evening Shift 3:00pm-11:00pm with rotating weekends & Day/Evening Shift 10:30am-7:00pm with some Evening Shift requirements Job Summary: The Guest Relations Associate provides customer service and hospitality to patients and visitors in all areas of the facility.
Interfaces with patients, visitors, and all levels of associates.
Assists visitors in signing in, issues badges, offers directions, and escorts them if needed.
Provides coverage of switchboard and responsible for assigned clerical support tasks.
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses".
Apply today and learn how MedStar Health can be your next great career move! Primary Duties: Greet all patients/visitors entering the hospital providing information and directions as needed.
Obtains wheelchair as needed for incoming patients, transports patients via wheelchair as needed.
Utilizes Patient Information screen on HIS to obtain location of patient/room assignment within the hospital.
Utilizes FirstNet to obtain information that can be shared with patient/family members/visitors.
Keeps patients/families informed of delays.
Performs Quick Registration of patients to HIS.
Communicates with charge/triage nurse to keep patients/families updated.
Maintains an organized and clean service waiting area.
Maintains an organized work station.
Qualifications: High School Diploma or GED required Previous experience in a healthcare setting or knowledge of medical terminology preferred Previous customer service experience preferred Why MedStar Health? At MedStar Health, we understand that our ability to treat others well begins with how we treat each other.
We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.
We live up to this promise through: Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization.
In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities.
We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.
C.
region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.
C.
, region, while advancing the practice of medicine through education, innovation, and research.
Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.
As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.
Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities.
It’s how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees.
We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.
MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws.
If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.