Warriors Heart "Great Place to Work" certified is hiring for our Client Relations Team! We are looking for our overnight shifts!
If in recovery, a veteran, LEO, firefighter, or 1st Responder, let your past experience assist you in healing others.
Warriors Heart is a residential treatment facility dedicated to serving our military, law enforcement, firefighters, 1st responders and other civilian warriors.
Client Relations (CR) is the go to person for our clients.
CR provides concierge like services to the clients at WARRIORS HEART supporting them in their success of recovery.
Many individuals who have a personal connection to the field or are perusing counseling licensing choose to work as a CR.
*Qualifications:*
- A minimum of 1 year of experience in service/hospitality industry (2 years preferred)
- Must be open to supporting a 24 x 7 environment
- Able to work under pressure and communicate effectively
- Must be fluent in reading, writing and speaking the English language
- Knowledgeable on computer (word, excel, mac platforms, keynote, etc)
- CPR and First Aid certification
- Current cleared TB skin test
- Valid Drivers License in good standings
- Pass an annual background clearance
- Willing to submit to random drug test and alcohol screening (and pass)
- Must have knowledge of addiction/PTSD and the Warrior population
- Strong Follow Through and Boundaries
*Responsibilities (includes but not limited to)* :
- Service, service, service.
The responsibility of CR is to provide service/support to the clients, the team and the facility.
- Treat everyone with dignity and respect.
- Following, proper visitor protocol (signed releases, etc) and greeting all visitors.
- Client Intake
- Ability to operate and comprehend the Blood Pressure Equipment.
- Must be able to perform and properly calculate Urinalysis/Pregnancy panels, and the Alcohol Breathe Analyzer.
- Gather Urinalysis from client for drug screeningKnow the separation between clinical and conversational interactions.
- This will allow you to assist clients in a non-clinical manner while directing them to the proper clinical personnel, when required.
- Medication Training and Supervision of client self-administration of medications.
- Knowledge of drug and alcohol addiction
- Document shift reports daily
- Ability to operate all appliances and house fixtures.
This includes and not limited to; refrigerators, dishwasher, fireplaces (group rooms and client rooms), carpet shampoo (this can be used for wet carpet water removal), all thermostats, swamp coolers, air conditioner (clinical), and lighting.
- Read, understand, and follow the Client Relations Policy Manual.
Please include cover letter of knowledge of addiction, PTSD, and any personal/professional experience/knowledge of military, veterans, law enforcement, firefighter and/or 1st responders.
*Required experience:*
- Knowledge of drug/alcohol addiction
- Personal or professional experience with military, law enforcement, firefighters, 1st responders
Job Type: Full-time
Pay: From $14.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Evening shift
Work setting:
* In-person
Experience:
* Military/ 1st Responder: 1 year (Preferred)
* Addiction: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Work Location: In person
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