*Must be able to work weekends*
*Must be Flexible to a sometimes-changing schedule.
*
*Must be able to Work Holidays*
*Job Duties:*
* Will be responsible for maintaining an inventory of vacancies, reservations and room assignments for the hotel.
* Must possess a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
* Knows room locations, types of rooms available, and room rates.
* Registers arriving guests and assigns rooms.
* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* Coordinates guest room maintenance work with the engineering and maintenance division.
* Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
* Knows and assists with daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests in a timely manner to the manager or assistant manager.
* Manages and resolves all guest complaints in a professional and courteous manner in compliance with Choice training.
* Processes guest check-outs and handles monetary transactions.
* Maintains customers’ privacy.
* Maintains a high level of professional appearance and demeanor.
* Performs other duties as assigned.
* Supply guests with directions and information regarding any local areas of interest, as well as property amenities, services, and hours of operation.
* Maintain regular communication between all departments, both verbally and written, via email, front desk log book, and shift summaries.
*Qualifications:*
* Hotel front desk experience is preferred.
* High school diploma or equivalent is required.
* Must be able to communicate with public, hotel staff, and management in a professional manner.
* Knowledge of surrounding areas and local events.
* Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
* Able to properly secure guest information.
* Must possess strong organization and time management skills; attention to detail.
* Must have aptitude for hospitality/guest services; outgoing and positive attitude, be able to remain calm and take initiative in stressful situations.
* Must successfully complete a post offer/pre-employement criminal background check and drug screening.
* Must be able to lift 50 lbs in the event a representative assists guest with luggage.
* Must be able to work evenings, weekends, and holidays.
* Ability to learn safety, emergency, and accident prevention policies and procedures.
* Skilled in the use of front office equipment.
* Knowledge of proper telephone etiquette.
* *Ability to work a flexible schedule, including weekends and holidays.
*
Job Types: Full-time, Part-time
Job Type: Full-time
Pay: $12.
00 - $13.
00 per hour
Schedule:
* 8 hour shift
Work setting:
* In-person
Work Location: In person
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