MDTA Customer and Revenue Agent I

JOB **OPEN TO ALL QUALIFIED APPLICANTS **LOCATION SPECIFIC: Applicants must be willing to work in Prince George's and Montgomery Counties to be considered.
The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland.
For over 50 years, the MDTA has provided Maryland’s citizens and visitors with safe, secure and convenient transportation facilities.
We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions and – most importantly – our employees to achieve these goals.
Nature of Work: This is the entry level of clerical-auditing and clerical-accounting work at a toll facility or other location managed by the MDTA.
The employee works in the E-ZPass Customer Service Center (CSC) located inside the Motor Vehicle Administration (MVA) facility and is responsible for receiving, verifying, and accounting for variable sums of money collected, and handling face-to-face E-ZPass/Video toll transactions with the public.
This position is responsible for handling all revenue payment types, greeting customers, opening new E-ZPass accounts, handling questions regarding E-ZPass/Video toll customer accounts, and selling E-ZPass transponders to the public.
The employee is responsible for providing customer service, analyzing/researching of customer accounts, data entry and performing a series of computations using office equipment such as a cash drawer, computer terminal, specialized software applications, adding machine, currency and coin counter, and transponder reader.
The work requires some lifting of moderately heavy items.
This individual will receive supervision from an MDTA Customer and Revenue Agent Lead or other designated official and does not supervise other employees.
This incumbent may be assigned to a rotating or permanent shift that involves evening, weekend, and holiday work.
The vacancies exist in Prince George's and Montgomery counties.
The incumbent selected for the position in Prince Georges' County will work at the MVA E-ZPass CSC in Beltsville, MD.
The incumbent selected for the position in Montgomery County will work at the MVA E-ZPass CSC in Gaithersburg.
MD.
MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based upon start date.
EXAMPLE OF DUTIES MINIMUM QUALIFICATIONS: Education: Graduation from a standard high school or possession of a high school equivalency certificate.
Experience: Two years of clerical or accounting experience involving the receipt of, handling of, and accounting for money and/or checks and credit cards in connection with commercial or government activities and including the provision of customer service to the public.
The ideal candidate will possess: Excellent oral communication skills required to interact with external customers and with people at various levels within an organization;Excellent interpersonal skills;Ability to respond verbally to customer inquiries;Ability to provide prompt, accurate and courteous service to the public;Ability to multi-task efficiently; andAbility to make accurate arithmetical calculations.
Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information.
Please include all relevant experience on your application.
This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.
If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.
NOTE: U.
S.
Armed Forces military service experience as defined under the Experience Requirement of the Minimum Qualifications may be substituted for the required experience on a year-for-year basis.
SUPPLEMENTAL INFORMATION APPLICATION PROCESS: Please apply on-line at https://www.
governmentjobs.
com/careers/mdotmd.
RESUMES CANNOT BE SUBSTITUTED FOR THE ONLINE EMPLOYMENT APPLICATION.
Paper applications (Form DTS-1) will not be accepted for this recruitment.
All applications must be received by 1/4/2024.
NOTES: Please be advised that the State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing.
Selected candidate(s) may be subject to background and reference checks.
The incumbent in this position may be member of a covered bargaining unit.
The Maryland Transportation Authority is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints.
All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.
Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life’s opportunities.
Join us in serving our Maryland residents, visitors, and businesses! Reasonable Accommodations for persons with disabilities will be provided upon request.
Appropriate auxiliary aids and services for qualified individuals with disability will be provided upon request.
Please notify in advance.
MD Relay Service Number 1-800-735-2258 (TTY Number: 711).
Bilingual applicants are encouraged to apply.
Issue Date: 12/21/2023