Join the #1 Furniture and Mattress Retailer, Ashley HomeStore!
We are growing locally and seeking talented Call Center Representatives to join our team!
Job Summary:
Call center associates answer all post-delivery incoming calls, customer questions, and research / bring resolution to complex concerns while using sound judgement and following company policy.
Inbound associates communicate with customers regarding delivery, damages, warranties, and determine necessary repairs that will meet the expectations of the customer and the company.
* This is an on-site position, located in Fredericksburg, VA *
Responsibilities
Communicate with guests over the phone - assess accounts, provide order and delivery status', and create warranty claims.
Initiate service technician work orders, parts orders, and/ or purchase orders based on findings from phone conversations.
Use interpersonal skills and empathy to convey meaningful customer relations, or deescalate any high intensity conversations.
Job Qualifications:
Proficient time management
Exceptional work ethic
Motivated and proactive
1-2 years of face to face customer service or call center experience (preferred)
Strong de-escalation skills
Desire and ability to provide exemplary customer service on each call while prioritizing One Call Resolution
Exemplifying a 'Customer Focused Mindset'
High School Diploma
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