*Job Description*
Aquia-Garrisonville Animal Hospital is seeking full-time Customer Service Representatives to join our team located in Stafford, VA.
AGAH provides high quality veterinary medicine, focusing on excellent communication and emphasizing outstanding customer service in a mutually respectful working environment.
We are looking for friendly, hardworking, team-oriented individuals, preferably with prior experience in the veterinary field.
Applicants must be able to handle difficult situations with professionalism and compassion, while also being comfortable multi-tasking and working in a fast paced environment.
The ideal applicant will possess a strong attention to detail, personal responsibility, and maturity.
The best CSRs are genuinely excited to help customers.
Our CSRs ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities and Duties*
This position does require some evenings, weekends, and holidays.
Duties for the CSR position include but are not limited to: handling multiple phone lines in a timely manner, greeting clients and checking them in and out for appointments, and maintaining computerized medical records.
Other duties include:
· Open the veterinary clinic before the arrival of the doctors; get the clinic ready for the day’s work, and close the clinic, including balancing and preparing nightly deposit.
· Welcome clients with their pets to the clinic in a friendly and courteous manner.
Take the extra mile to engage clients.
· Build sustainable relationships and trust with clients through open and interactive communication.
· Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Answer incoming calls professionally, assess client needs to achieve satisfaction, and route calls to other staff members in line with the hospital’s protocols.
· Prepare patient forms and records for their scheduled appointments.
· Handle emergency cases appropriately by keeping clients and patients at ease before the arrival of the doctor.
· Review patients’ records to ensure that immunization and tests recommended by the doctor are up to date.
· Promptly notify the doctor of the arrival of patients, and the state of patients’ condition to avoid keeping patients with serious conditions waiting.
· Ensure all necessary paper work is accurate and complete before they are discharged from the hospital.
· Keeping reception, waiting area, and restroom area clean and presentable for clientele.
*Qualifications and Skills*
· Effective interpersonal communication skills.
· Proficient in Windows-based computer systems.
· Proficient with Microsoft Office products including Word and Excel.
· Skills in de-escalating and resolving conflicts using effective problem solving manner.
· Skills in accomplishing tasks through formal and informal direction.
· Ability to effectively handle stressful situations.
· Ability to multi task and think independently.
· Ability to show attention to detail in a high volume practice.
· Maintain a positive work environment.
· Exceptional organizational skills to keep work environment tidy and comfortable, as well as to perform assignments efficiently.
· Ability to lift up to 40 lbs.
*Benefits*
We offer a competitive benefit package including health insurance, vacation, personal/sick pay, holiday pay, employee discounts and retirement.
Salary is negotiable depending on experience.
Job Type: Full-time
Job Type: Full-time
Pay: Up to $18.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* Day shift
* Evening shift
* Morning shift
* Rotating shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* In-person
* Office
Ability to commute/relocate:
* Stafford, VA 22554: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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