Allstate Customer Service Representative / Hybrid

Qualifications •Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable •Possess an upbeat, positive and enthusiastic attitude •Proficiency to multi-task, follow-thru and follow-up •Excellent Communication/interpersonal skills •Confident, self-starter who works well independently •Excellent Spelling and Grammar skills •Great Customer Service Skills •Works well with other employees and is a team player with a positive attitude •Property & Casualty insurance license is required •Responds to all inquiries within a specified timeframe •Bilingual, fluent in both English and Spanish is beneficial Responsibilities •Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have •Greet customers as they arrive in a friendly manner and answer the incoming calls to the agency •Respond to service request calls and emails from customers •Process customer policy change requests, secure all Trailing Documents from customers, complete Evidence of Insurance requests, document each customer contact, take premium payments from customers and handle policy cancellation requests •Help Achieve agency customer retention goals and objectives •Supervise the customer cancellation list and provide payment options to customers in a timely manner Base Salary •$45,000 Commission Opportunities Bonus Opportunities Career Development & Growth Hands On Training, Paid Time Off (PTO) Paid Holidays, Weekends Off, Holidays Off Responsibilities Provide exceptional customer service Job description Job Description.
Our office has recently is growing and we are looking to hire the right individual who is interested in a career in the insurance business.
We are currently seeking to fill a full-time property and casualty insurance licensed customer service position.
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
The position does not require sales, but will allow for some if time permits and the individual desires additional commission income.
Salary Range: $45000.
base per year, Commission Opportunities Bonus Opportunities Career Development & Growth Hands On Training Paid Time Off (PTO) Paid Holidays Weekends Off Holidays Off Responsibilities Provide exceptional customer service.
Greet customers as they arrive in a friendly manner and answer the incoming calls to the agency.
Respond to service request calls and emails from customers.
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Process customer policy change requests, secure all Trailing Documents from customers, complete Evidence of Insurance requests, document each customer contact, take premium payments from customers and handle policy cancellation requests.
Help Achieve agency customer retention goals and objectives.
Supervise the customer cancellation list and provide payment options to customers in a timely manner.
Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication / interpersonal skills.
Confident, self-starter who works well independently.
Professional phone etiquette.
Career minded vision.
Excellent Spelling and Grammar skills.
Great Customer Service Skills.
Works well with other employees and is a team player with a positive attitude.
Property & Casualty insurance license is required.
Responds to all inquiries within a specified timeframe.
Company Description We are a premier Allstate Agency specializing in Home, Life, and Auto insurance.
Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.
Job Type: Full-time Pay: $40,000.
00 per year Benefits: * Paid time off Experience level: * 1 year * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person