#1 Furniture and Mattress Retailer, Ashley HomeStore!
We are growing locally and seeking talented Guest Experience Associate to join our team!
Description:
The Guest Experience Associate assists customers with a variety of subject matter.
As a Guest Experience Associate, you would be responsible for assisting escalated customer concerns, and research and bring resolution complex situations by using sound judgment and following company policies and guidelines.
Additionally, you would assist customers with financing, take payment, explain delivery process, warranty and answer any other questions that arise during the purchasing process.
Requires the ability to handle a high volume of inquiries and difficult issues with professionalism.
In this role you must have excellent follow-through ability and possess outstanding telephone and interpersonal skills
We offer
Weekly Pay
PTO
Comprehensive Benefits
Health, Dental and Vison Benefits
Short-Term Disability, Voluntary Life, Critical Illness, AD&D and Hospital Indemnity
401K Matching
Furniture Discounts
Essential Functions and Responsibilities
Implement opening and closing procedures
Manage telephone traffic
Access inventory information and advice sales associates
Complete sales transactions
Execute daily checklists
Explain terms for customer pick up or delivery
Knowledge, Skills and Abilities
1-year experience working in a retail, office or customer service setting
Excellent/professional communication skills with both internal and external contacts
Proficient computer knowledge with Microsoft Tools
Skilled at balancing multiple priorities in a fast-paced environment
Professional telephone skills
Understands basic financial terms
Ability to work weekends and evenings until 9:30 PM
Highly organized
Bilingual Spanish/English is a plus
Ashley HomeStore is an equal opportunity employer.
It is the policy of Ashley Homestore not to discriminate against any employee or job applicant based on race, color, religion, age, gender, disability, national origin, citizenship, or veteran status, or any other category protected by federal, state or local law.
With regard to individuals with disabilities, Ashely HomeStore shall provide reasonable accommodations to the extent required by law, if the disability is made known, to enable such person to perform essential job functions and to enjoy the same benefits and privileges of employment which are enjoyed by individuals without disabilities.
Whatsapp
