Guest Service Agent

Responsibilities: - Greet and check-in guests in a friendly and professional manner - Provide excellent customer service and address guest inquiries and concerns - Handle guest requests for room reservations, changes, and cancellations - Process payments and maintain accurate records of guest transactions - Assist with night audit duties, including reconciling daily transactions and preparing reports - Operate phone systems, answer calls, and direct guests to the appropriate departments - Maintain a clean and organized front desk area Requirements: - Previous experience in a front desk or guest service role preferred - Knowledge of hotel operations and hospitality management - Strong customer service skills with the ability to handle difficult situations professionally - Excellent communication skills, both verbal and written - Bilingual or multilingual skills are a plus - Proficient in using computer systems for reservations and guest management Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time Pay: From $13.
00 per hour Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Morning shift * Weekends as needed Work setting: * In-person Ability to Relocate: * Fredericksburg, VA 22408: Relocate before starting work (Required) Work Location: In person