Help Desk Technician

*Help Desk Technician* *Primary Location: Quantico, VA* *Must be a U.
S Citizen* *Security Clearance: Secret* *Job Description* Fidelis Integrated Solutions, Inc.
(FIS) is seeking a full-time Junior Help Desk Technician to provide customer focused technical support to the Marine Air Ground Task Force Staff Training program (MSTP), The chosen candidate will interact directly with users on multiple network enclaves to assist in providing continuity of services when issues arise.
The candidate will assess and prioritize computer support problems, perform basic troubleshooting, and work within the helpdesk team, coordinate with the Tier II support team, the Enterprise Service Desk or other external agencies to implement solutions to problems.
The MAGTF Staff Training Program (MSTP) is the primary customer.
The mission of the MSTP is to provide training in MAGTF across the range of military operations, within the context of a Joint and/or Combined Task Force environment, to improve the warfighting skills, with the main effort of providing training and support.
*Primary Duties and Responsibilities* · Provide Tier I support for customer trouble tickets.
· Maintain and troubleshoot Local Area Network end user device connections.
· Receive and coordinate resolution to end user support requests.
· Receive and process system access requests.
· Create and manage user network account accounts and mailboxes.
· Manage user permissions to network resources.
· Request and manage Alternate Logon Tokens.
· Assist users in operating Audio/Visual equipment and Video Teleconference systems.
· Maintain asset management database.
*Required Knowledge, Skills, and Abilities (Qualifications)* · Maintain DOD Cyber Security Workforce 8570.
01 IAT Level II certification.
· Microsoft Active Directory user and object management.
· Proficiency using Microsoft Office 365 suite, TEAMS, and Adobe Acrobat.
· Basic system and network troubleshooting skills · Excellent customer service skills · Able to occasionally drive personal vehicle to different locations on base to pick up or drop off equipment.
*Desired Knowledge, Skills, and Abilities (Qualifications)* · Bachelor’s Degree or equivalent w/ 3+ Years Direct Relevant Experience · Proficiency using with IT Service Management systems (i.
e.
, Remedy) and associated workflows.
· Purebred Mobile device key management · Critical thinking and problem solving.
· Strong time management and organizational skills.
· Strong verbal, written, interpersonal, and communication skills.
*Physical Requirements and Work Environment* · Stationary 50% of time · Need to occasionally move about in an office environment.
· Occasionally reposition self to service equipment including under desks and in a server room.
· Frequently move computer equipment up to 15lbs to set up classroom environment for events.
· Seldom work outside of normal office hours in support of scheduled events.
*Travel* · 10-15%, occasional travel to Camp Pendleton, CA; Camp Lejeune, NC; or Okinawa, Japan *Company Description* Fidelis Integrated Solutions, Inc.
(FIS) meets the needs of military, law enforcement, other government and private industry by providing customized consulting, training and mission support services.
FIS is a corporation headquartered in Stafford, VA and is a Small Disadvantaged (SDB) /Service-Disabled Veteran Owned Small Business (SDVOSB).
*Disclaimer* The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Fidelis Integrated Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.
Job Type: Full-time Pay: From $40,000.
00 per year Benefits: * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Experience level: * 3 years Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Education: * Bachelor's (Preferred) Experience: * Microsoft Office: 2 years (Preferred) License/Certification: * IAT Level II (Required) * Microsoft 365 Certification (Preferred) * DoD 8570 (Required) Security clearance: * Secret (Required) Work Location: In person