Help Desk Technician

*Primary Location: Quantico, VA* *Must be a U.
S Citizen* *Security Clearance:* *Secret* Hatalom Corporation is seeking a Mid-Level Help Desk Specialist to provide customer focused technical support.
The chosen candidate will interact directly with users on multiple network enclaves to assist in providing continuity of services when issues arise.
The candidate will assess and prioritize computer support problems, perform basic troubleshooting, and work within the helpdesk team, coordinate with the Tier II support team, the Enterprise Service Desk or other external agencies to implement solutions to problems.
The MAGTF Staff Training Program is the primary customer.
Its mission is to improve the warfighting skills of senior level MAGTFs by providing staff training across the range of military operations within the context of a Joint and/or Combined Task Force training environment.
Requirements * Provide Tier I support for customer trouble tickets.
* Maintain and troubleshoot Local Area Network end user device connections.
* Receive and coordinate resolution to end user support requests.
* Receive and process system access requests.
* Create and manage user network account accounts and mailboxes.
* Manage user permissions to network resources.
* Request and manage Alternate Logon Tokens.
* Assist users in operating Audio/Visual equipment and Video Teleconference systems.
* Maintain asset management database.
*Required Skills/Qualifications* * Maintain DOD Cyber Security Workforce 8570.
01 IAT Level II certification.
* Microsoft Active Directory user and object management.
* Proficiency using Microsoft Office 365 suite, TEAMS and Adobe Acrobat.
* Basic system and network troubleshooting skills * Excellent customer service skills * Able to occasionally drive personal vehicle to different locations on base to pick up or drop off equipment.
*Desired Skills/Qualifications* * Bachelor’s Degree or equivalent w/ 3+ Years Direct Relevant Experience * Proficiency using with IT Service Management systems (I.
e.
, Remedy) and associated workflows.
* Experience with Remedy/ServiceNow * Purebred Mobile device key management * Critical thinking and problem solving.
* Strong time management and organizational skills.
* Strong verbal, written, interpersonal, and communication skills.
*Physical Requirements and Work Environment* * Stationary 50% of time * Need to occasionally move about in an office environment.
* Occasionally reposition self to service equipment including under desks and in a server room.
* Frequently move computer equipment up to 15lbs to set up classroom environment for events.
* Seldom work outside of normal office hours in support of scheduled events.
*Travel* * 10-15%, occasional travel to Camp Pendleton, CA; Camp Lejeune, NC; or Okinawa, Japan *Pay: Negotiable* _This document is not intended to cover or contain a comprehensive listing of all job-related activities, duties or responsibilities that are required of the employee.
Due to the nature of the industry, job tasks may be changed as necessary to meet the needs of the customer.
_ _Hatalom Corporation is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
_ Job Type: Full-time Pay: $1.
00 - $2.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Parental leave * Professional development assistance * Relocation assistance * Tuition reimbursement * Vision insurance Schedule: * Monday to Friday Ability to Relocate: * Fredericksburg, VA 22401: Relocate before starting work (Required) Work Location: In person